- Lead, manage and develop the CS Western Europe (5 colleagues)
- Coordination and control of the daily business in close cooperation with the sales department
- Continuous development/optimisation of our customer service processes
- Independent, structured processing of worldwide trading transactions along the entire product lifecycle
- Direct daily contact with our domestic and foreign business partners
- Support of the sales department in the processing and initiation of purchasing and sales transactions
Team Lead Customer Service Western Europe (m/f/d)
Hanau / Germany
Full-time
Permanent employee
Your mission
Your profile
- You have completed a commercial apprenticeship - preferably in a logistics company or in the field of foreign trade - or have a comparable university degree
- You have at least 5 years of professional experience in the import / export business and already have experience in managing employees
- Fluent in German and English, both spoken and written
- Service-oriented and independent working method
- A quick perception, analytical thinking and a structured and precise way of working
- Good communicative, intercultural and social skills
- Pleasure in a new challenge and the daily cooperation with customers, suppliers, agents and sales
- Team spirit and flexibility
Why us?
- Free sports programmes, including a first-class fitness studio and Pilates classes
- Job bike also for private use
- Home office option, employee discounts, notebook and company mobile phone
- Regular employee events and activities
- A detailed induction programme and professional and personal development opportunities
- Varied tasks and room for your own ideas
- 30 days annual leave
- Modern city centre office with company car park
- Permanent employment in a growing medium-sized company with an extremely international orientation
About us
Europcell is one of the leading international trading companies in the pulp and paper industry. Our employees are the foundation of our success, as they speak the language of our customers and suppliers and understand their needs. We are present with our own representatives in 20 countries of the world and serve our business partner in more than 80 countries. We grow in a profitable and sustainable way. Per annum, we sell more than 1 million tons of paper and pulp. Do you want to join our success story?